Accessibility for Guests with Reduced Mobility
Accessible To Everyone
At Club La Santa, we welcome guests with various kinds of disabilities,we strive to make our facilities as convenient and accessible as possible for everyone.
At Club La Santa we often welcome guests with reduced mobility or other disabilities. In addition to our specially adapted and wheelchair accessible apartments, we strive to make our facilities as convenient and accessible as possible for anyone with mobility issues who wants to be active. If you have any special requirements, please get in touch with us before your arrival to ensure that we can make the necessary preparations.
The following information details the accessibility for guests with reduced mobility, staying at Club La Santa. It is our aim to provide an outstanding service for all guests in order to be among one of the worlds top hotels.
North Entrance
Our spacious reception is located just next to the car/ bus parking zone. The
entrance (photo) has an automatic sliding door (190 cm) and taxis can park directly
outside. Inside, the reception desk has one part which is only one meter in height.
This eases the communication for guests in wheelchairs with the reception staff. The
door of the toilets at the north reception is a bit narrow but inside it is spacious and
offers support rails. There are two reserved parking spaces for wheelchair users.
There is an ATM machine for cash withdrawal in the reception, with plenty of free
space around it. The screen as well as buttons are placed in the height of 105 cm
(approximate shoulder height of an adult person in a wheelchair). Another cash
machine is available at the Square and is also easily accessible.
General
All passageways at Club La Santa have a minimum of 172 cm wide. They are all
made with tiles which ensure a perfect level. The tiles do not become slippery when
it is raining.
Lift
Though we recommend our reduced mobility guest to stay at ground level, there
are two lifts at Club La Santa which let guests access the first floor. The lift next to
the reception measures 80 cm in width, 113 cm in length and the buttons are at
height of 115 cm. The lift next to Play Time is 113 cm in width, 238 cm in length and
the panel is at a height of 116 cm. Both lifts are 210 cm in height. The lifts have a
braille system.
Toilet at the North Conference Centre
The public toilets at Club La Santa are designed for reduced mobility use. They
are all very spacious and have arm supports. They are found at the South Pools,
Restaurant El Lago, the Square, South Business Conference Centre, South Reception,
North Reception and North Conference Centre (both partly prepared for weelchairs)
and inside the CLS Arena Disco (open in the evening and night time). Additionally,
there is a reduced mobility friendly toilet inside the Wellness Centre.
Pool Bar toilets are open 24 hours.
Restaurant “El Lago” outside toilets are open 24 hours.
South Pools toilet is open from 6am to 10pm.
Furthermore, the toilets at the reception and the Pool Bar have extra wide entrances
of 65 cm and 80 cm. Inside there is more space (see picture) than in basic toilets.
Apartments: We offer a number of disable friendly apartments (on the ground level with wider doors and ramp access), designed to meet all the needs of our disabled guests. Situated close to the North Reception, they allow easy access to our sports facilities, leisure pool and taxi rank. These spacious apartments offer wide, sliding doors and wide aisles for ease of access, light switches are all placed at a convenient height for wheelchair users and the bathrooms are fully equipped with a low sink, flip grab bars for the toilet and support bars in the shower. We also offer bathroom mobility aids for use in our other apartments, should they be needed.
Suites: Three specially adapted suites are also provided in our recently opened South accommodation area, all easily accessible by spacious walkways and ramps. These two bedroom suites have a spacious living area with direct access to lower-level kitchen work spaces, which also contain moveable floor-level units for flexibility. One totally adapted bathroom provides the comfort and access required for wheelchair users.
For the more adventurous, La Santa Dive Centre has 10 years of experience working with the Danish Association for the Disabled, and offers various options depending on the level of disability. (Please note that a medical form must be printed out in advance and signed by a private doctor at home before you can participate, click here to download the form).
Not only is our leisure pool accessible by ramp, we also offer wheelchair friendly showers.
For more information about renting mobility aids during your stay or our facilities please contact reservations@clublasanta.com
